State Farm® Insurance Agent Katie Kelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
justin zaha
November 8, 2024
5
out of
5
rating by justin zaha
"Amazing response time and a pleasure to work with! Today I submitted an online inquiry to add insurance. State Farm's site said I would receive a call back within 24-48 hours. Under an hour later, Monica Huynh called and had me completely setup in 32 minutes. Now that's service!! Thank you Monica, and the staff at Katie Kelly State Farm!"
Byeonggeun Kim
November 7, 2024
5
out of
5
rating by Byeonggeun Kim
"Paul recently guided me as a new customer and assisted me in resolving an issue regarding auto insurance. His service was prompt and accurate."
Keila Pinheiro
October 23, 2024
5
out of
5
rating by Keila Pinheiro
"I had an outstanding experience working with Paul McAloney for my insurance needs. From the start , they were incredibly knowledgeable,patient and thorough, guiding me through each step of the process with professionalism. I feel confident that I have the right insurance plan for my needs. I highly recommend their Katie Kelly State Farm to anyone looking for a reliable and supportive insurance professional."
We responded:
"Hi Keila! Thank you for leaving this review about Paul and Katie Kelly State Farm. We are so pleased we were able to assist you with your insurance and financial needs. We are here for you whenever you would like to review with us. "
Ceci Liang
October 15, 2024
5
out of
5
rating by Ceci Liang
"Kevin spoke with me and add an new car for me, and I would love to recommend Katie to all of my friends."
We responded:
"Hello Ceci. Thank you for taking the time to leave Katie Kelly State Farm and our team a 5 star Google review. We love helping our clients out. Kevin is a huge asset to our team. I am so happy to hear he was able to help you add your auto to your plan. "
Max Tkach
October 12, 2024
1
out of
5
rating by Max Tkach
"Been with State Farm for years. My previous agent closed shop and I got switched to Katie Kelly. Communications had been terrible ever since. Can’t reach the office over email or messages ever and usually have to call (and I hate making calls) more than once time to get a response. Considering recent premium hikes I am now looking for another company."
We responded:
"Hello Max. Thank you for the constructive feedback. I apologize for my team and I not getting back to you quicker. I understand the frustration in having to follow up a number of times. I will work with my team to make sure this doesn’t occur again. If you have time to chat I would love to review your policies with us to make sure you are properly covered and getting all the discounts possible. "
Sky Lumen
October 4, 2024
5
out of
5
rating by Sky Lumen
"Excellent punctual service! What a pleasure :-)"
We responded:
"Hello Sky Lumen. Thank you for taking the time and effort to leave us a 5 star Google review. We pride ourselves on excellent customer service and getting to know our clients. It’s such a pleasure to work with you and look forward to seeing you again!"
Karlene Bickel
September 16, 2024
5
out of
5
rating by Karlene Bickel
"Awesome service. Informative and helpful. Great team members"
We responded:
"Hi Karlene! It was so wonderful to meet you and help you maximize your discounts and make sure you are protected against the unexpected. You brought so much joy into the office during your last visit!!!"
Calvin Kim
September 13, 2024
5
out of
5
rating by Calvin Kim
"Great time working with Katie’s team! Everyone is so friendly and helpful whenever I need. Always there for me and have the BEST rates in the city! If your looking for insurance look no further!"
We responded:
"Thank you Calvin for leaving this 5 star Google review. We love working with you and helping you get properly covered while saving you money. "
Alexander Huang
August 22, 2024
5
out of
5
rating by Alexander Huang
"We recently had to add a teenager driver to our insurance policy, which resulted in a significant increase in our premium. Despite the inevitable cost hike, Kevin Wen went above and beyond to ensure we got the best deal possible. He was thorough, transparent, and extremely helpful throughout the process. Kevin took the time to explore all available options and kept us informed at every step. His dedication and professionalism made a challenging situation much easier to handle. I highly recommend Kevin Wen for anyone looking for a reliable and diligent insurance agent."
We responded:
"Thank you Alexander for your feedback and kind words about Kevin. Kevin is a huge asset to the team. He loves helping clients with their auto and home insurance needs and making the process enjoyable and easy to understand. Thank you for your continued support and trust with Katie Kelly State Farm. "
Reuben Antvelink
August 9, 2024
5
out of
5
rating by Reuben Antvelink
"Rachel did a great job answering all of our questions. Katie has a great team and I’m glad to have met such great people"
We responded:
"Hello Reuben! Thank you for your feedback and 5 star review. Rachel loves to make sure all our clients feel welcomed and all their questions and concerns are addressed and they feel comfortable with what they have. Thank you for your business! "
Travis Ames
August 8, 2024
5
out of
5
rating by Travis Ames
"After 25 years with another big name Insurer, I’ve switched all my policies to State Farm. Katie and her team have been incredibly responsive, professional, and helpful. They delivered the best competitive pricing and service, giving me peace of mind that they have my best interests top of mind. It’s great to have Katie and team right in our neighborhood, always there to help. Couldn’t be happier with my move!"
We responded:
"Travis! Thank you for the 5 star Google review and your kind words. We have truly enjoyed working with you to get you the best coverage and save you money. And best of all get to know you. Continue to stop by on your breaks to say hi!!!"
Angelina Fryberg
June 27, 2024
5
out of
5
rating by Angelina Fryberg
"Paul was very helpful and informative! Definitely knows what he’s doing and I enjoyed getting to know more about how my insurance works for me!"
We responded:
"Hello Angelina! Thank you for leaving us this review. Paul is a huge asset to the team. I am so glad he was able to help you fully understand your coverages. We appreciate you. "
Jordan Sabo
June 24, 2024
5
out of
5
rating by Jordan Sabo
"Super helpful and made the process of getting auto and renters insurance super easy and understandable!"
We responded:
"Thank you Jordan for taking the time to leave us a 5 star Google review. So happy to hear we were able to make this process of purchasing auto and renters insurance efficient and easy to understand! That is our goal and mission at our office. "
Tabatha Koerperick
June 22, 2024
5
out of
5
rating by Tabatha Koerperick
"Katie is always very helpful and easy to work with"
We responded:
"Tabatha! Thank you for leaving us this google review. I loved chatting with you and helping you understand what you have with us. And I look forward to taking it step by step on achieving your goals as a family. Keep me posted on your family. "
Elizabeth Callahan
June 22, 2024
5
out of
5
rating by Elizabeth Callahan
"Yesterday, I had an in-person meeting with Katie and Zunan to review my auto, condo, and umbrella policies. I left the meeting feeling confident that my coverage is perfectly suited to my needs. Their professionalism and personalized service were truly impressive."
We responded:
"Elizabeth! It was so wonderful to get to spend time with you and review your auto, condo and umbrella coverage. Zunan is a huge asset to our team and so grateful she was able to make you feel comfortable and that you understand what you have with us. Can’t wait to see you again!"
siddharth gupta
June 19, 2024
5
out of
5
rating by siddharth gupta
"I had interactions with katie and Khachik. They always went above and beyond by taking additional care of the specific situation. They worked very closely with me to work out on the best plan for me. They are super reachable and always responsive to emails. Kudos to the whole team."
We responded:
"Thank you Siddharth for taking the time to leave us this awesome 5 star review. We are so blessed to have Khachik as part of our team. It is our mission to make sure our clients understand what they have and we will continue to make recommendations to protect you and your family against the unexpected. "
Chris Delepine
June 13, 2024
5
out of
5
rating by Chris Delepine
"Katie and her team are doing a great job to understand my needs and propose the best options. I recently appreciated her suggestion to change temporarily the coverage for one of my cars which will be unused during part of the summer - saving $$ in the process."
We responded:
"Hi Chris. Thank you for taking the time to give us feedback. We enjoy helping our clients out and saving them money. We are here to make sure you are protected! Enjoy your summer. "
Mei
June 12, 2024
5
out of
5
rating by Mei
"I want to extend my gratitude to Katie and Zunan. They are incredibly professional and patient, explaining the insurance terms clearly and helping me choose the best insurance from my perspective. They are very kind and considerate. My English isn't very good, but Zunan speaks Mandarin and was able to efficiently translate everything for me. I am very grateful to her! I wish Katie and Zunan all the best!"
We responded:
"We appreciate your feedback and your 5 star Google review. It was such a pleasure to meet with you and make sure you understood everything and find the best plan for you. Zunan and I look forward to meeting with you again! "
Raymond Li
June 4, 2024
5
out of
5
rating by Raymond Li
"Very good service, detailed and clear explanation,very nice"
We responded:
"Thank you Raymond for your feedback. It was a pleasure to get to know you and make sure you are protected against the unexpected and help you realize your dreams. We are here if you need us. "
Heather Deibler
June 3, 2024
5
out of
5
rating by Heather Deibler
"Prompt, informative, personable, kind."
We responded:
"It was so wonderful meeting with you Heather. Thank you for your review. We look forward to seeing you again. "
Julian Santoyo
May 30, 2024
5
out of
5
rating by Julian Santoyo
"Muchas gracias ms Oana popa por toda su ayuda que e nesecitado a trabes de mi tracsanciones y cambios en mi polisa estoy muy agradecido con usted muchas gracias y todo mi agradecimiento"
We responded:
"We appreciate your review. Thank you for taking the time to let us know how Oana was able to help you and make you feel welcomed and taken care of. We look forward to working with you again. "
Yue Wu
May 21, 2024
5
out of
5
rating by Yue Wu
"Rachel is super nice and sweet. She helps you with any request or questions that you have."
We responded:
"Hi Yue, thank you for your kind review! We are excited to have Rachel on our team and so happy you appreciated her excellent customer service. We look forward to helping you again with all your insurance and financial service needs. "
Mike Millegan
May 21, 2024
5
out of
5
rating by Mike Millegan
"I'm fan of Katie and her State Farm team Kirkland. I'm even a greater fan of her husband who stopped by to assist me and my daughter address a flat tire issue that we had in the parking lot of the Metropolitan Market on a rainy ,cold day in seattle. He didn't know us and we didn't know him. After offering his assistance he told me he was Katie's husband and that if I was a state farm customer I could get reimbursed for the towing service. I didn't know that. I guess I can say this is definitely THE FAMILY BUSINESS. Definitely a good neighbor. Thank you Katie and family."
We responded:
"Hi Mike, thank you for the kind review and 5 stars! I remember Jim mentioning meeting you, that it reminded him of his hometown, running into someone who knows us in Seattle/Kirkland always makes it seem like a small town. Getting to help people, to know them and their families, to celebrate their wins and help them with their struggles, this is what our job is all about and we love it! Thanks for noticing! "
Alvin Liu
May 18, 2024
5
out of
5
rating by Alvin Liu
"Compared to my previous State Farm agent, it's night and day. I chose Katie's even though I live in Everett."
We responded:
"Thank you for your 5 star Google review, Alvin. It was so wonderful getting to know you and what is important to you. Your satisfaction means the world to us, and so grateful you trust State Farm! Look forward to assisting you with any insurance needs in the future. "
Ted Barnes
May 18, 2024
5
out of
5
rating by Ted Barnes
"Just got off the phone with Katie Kelly after an annual review of my policies. Katie is a great listener and offered thoughtful, constructive suggestions that were relevant to my changing work life and financial future. I've always found her office responsive and attentive. Great service."
We responded:
"Thank you, Ted, for the amazing review. Congrats on all your successes. Providing personalized service is always out goal. Thank you for trusting us with your insurance needs. "